FAQ's

FREQUENTLY ASKED QUESTIONS :

Can I view the videos on my cell phone or tablet?

Yes, you can! 

How do I cancel my membership?

If you subscribed on the desktop version of our site sign into your account, click on the Dashboard button at the top. From there click on the Billing tab. Following that, scroll down until you see your current Active Membership Plan. Below that click Change Plan. Click the Cancel Plan button on the lower right-hand side. If you have any issues cancelling please email namaste@wailana.com and we will take care of it for you.

I forgot my password. How do I reset my password?

You can easily reset your password by selecting “Sign In” from the Menu. You will be directed to the Sign In page. Click “Forgot Password” and enter the email address you use for the subscription. You will receive an email with instructions to reset your password.

How do I change my password?

Once signed into Wai Lana TV, you can change your password at any time by selecting DASHBOARD > PASSWORD in the menu.

How do I update my credit card on file?

Changing your credit card information is easy. Sign into Wai Lana TV and select: DASHBOARD > BILLING

How do I cancel my subscription?

You can cancel your membership at any time. However, we'll be sad to see you go! After you cancel, you will not be billed for the following month. Your login will remain active and your account will be set to expire at the end of your payment period. Once expired, you will no longer have access to the content on Wai Lana TV. 

Can I get a refund?

Subscriptions are non-refundable. You may cancel at any time and will not be charged further. You will still have access to the videos until the current period you have paid for expires.

Can I download the videos?

No, the videos are available only for view. You cannot download them from the site.

Do you offer gift cards?

Yes! You can gift to friends and family.

SUPPORT

If you are experiencing issues, please email namaste@wailana.com with SUPPORT in the subj. Include your full name, the email you used for the account and a detailed description of the issues you are experiencing.

VIDEO PLAYBACK:

To assure you have the best experience with video playback, we recommend a stable, fast internet connection. We recommend a minimum download speed of 10Mbps. Video playback may be affected by many factors including the computer/device being used, the internet browser, and the internet connection.

If you are having trouble with the quality of the video playback, we recommend:

Check your internet connection. Make sure it is strong. We recommend a minimum download speed of 10Mbps.

Make sure your internet browser is up to date.

Try refreshing your browser.

Restart your wireless router or modem.

Any Questions? We're happy to help! 

Contact us at namaste@wailana.com